Jordan Government’s Excellence Model (KACE-5.0)

KACE developed Jordan Government’s Excellence Model (Fifth Generation) in accordance with a work mechanism based on the fulfilment of national needs and organizational development. KACE depended on the best regional and global practices in cooperation with high profile international experts and specialists in this field in a shared manner with stakeholders. This resulted in setting criteria for assessing governmental entities participating in King Abdullah II Award for Excellence in Government Performance and Transparency and determining the maturity level reached by such entities in their journey to excellence to help them reach even higher levels of pioneering.

The model included three axes – planning, implantation and transformation – and seven criteria: (1) national and sectoral orientations, (2) leadership role, (3) organizational strategy, (4) government resource management, (5) government tasks, (6) digital transformation and (7) improvement and development, with each one having direct outcomes.

The key factor that distinguishes Jordan Government Excellence Model (Fifth Generation) is the integration of the three-dimensional (organizational, sectoral and national) interconnection and integral institutionalization concept to ensure national competitivity is realized and enhanced, the governmental and qualitative work is institutionalized and emphasized and enhanced criteria concerning modern concepts including knowledge, innovation and change management are included; and to focus on using qualitative capabilities including human resources management, financial management and resource, property and partnership management in government entities’ journey to excellence. The model also considered the main elements of the government tasks to include the government operation and service, digital government and difference and privacy management in the nature of the government entities and to reflect them by distributing the sub-criteria weights based on each entity’s work nature and missions.

Criteria

Planning Axe

1- National & sectoral orientations

National orientations

Sectoral role

2- Leadership role

Organizational culture

Communication and stakeholder involvement

Government and performance management

3- Organizational strategy

Strategy and foresight

Operational plans

Risk and business continuity management

Sustainability

Implementation Axe

4-​ Government resources & properties

Human resources management

Financial management

Resource & property management

Partnership management

5-Government tasks

Operation management

Service rating

6-Digital transformation

Digital infrastructure

Digital services

Transformation Axe

7) Improvement & development

Knowledge management

Innovation management

Change management